Making Connections: How Nurses Can Hit the Patient Experience Bull’s-Eye Every Time

Nurses, as the largest healthcare workforce, are drivers of the patient experience, which is measured on the HCAHPS post-discharge survey. Of nine key survey topics, nursing care directly impacts seven. No idea what those topics are or why they matter? You aren’t alone! Join us to learn more about HCAHPS and how you can connect with your patients, exceed their expectations, and hit the patient expereince bull’s-eye every time.

Lunch and registration begin at 11 a.m.

This activity has been submitted to Maryland Nurses Association for approval to award contact hours. Maryland Nurses Association is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.